PinGwenn’s Shop Policies

Welcome

Thank you for your interest in my shop, I hope that you enjoyed looking around. All items are handmade and most are created with my own patterns.

Payment

Payment by Paypal only.

Payment is requested within 3 days of purchase. If not received, I reserve the right to cancel the sale.
Please send an email if you need extra time to submit payment.

Shipping

All shipments will occur after payment transaction has been complete.  In stock items are shipped within 2 business days of purchase.  Custom items and items that need created will ship within 2 business days after completion of the item.  If you wish for the product to be delivered earlier, please contact me prior to purchase to discuss extra shipping cost.  An email will be sent with the shipping information once the item has been shipped.  Products are shipped in a secure package and protected to keep from getting damaged.

If you purchase a pattern, a PDF file will be delivered via emailed to you within 2 business days of purchase. Please make sure to include the email address you wish the file to go to.  If you do not receive the file, please use the contact me form to let me know.

Refunds and Exchanges

If you feel you need to return or exchange an item, please contact me directly to discuss the situation.

I do not take responsibility for damage or loss in the mail. All items are shipped in a protected package.

Additional Policies and FAQs

Custom orders are a favorite of mine as they usually add a twist to the norm and allow my creativity to go to good use!

Items are available for recreation as well. Please keep in mind most recreations are very similar but due to availability of vintage and recycled materials they may not be an exact. This also allows for everyone to have a one of a kind piece.

I enjoy your feedback and input on designs & products you’ve received or would like.